Accessibility Statement

Our commitment to digital inclusion

Our Commitment to Accessibility

Hotel Indigo is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website is accessible to all users.

We believe that everyone should have equal access to information and services on our website, regardless of ability. This accessibility statement applies to the website hotelindigo.online.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Hotel Indigo aims to conform to Level AA standards.

We are working to ensure our website meets these standards through:

  • Regular accessibility audits and testing
  • Implementation of accessibility best practices
  • Training our team on accessibility requirements
  • Addressing accessibility issues as they are identified

Accessible Features

Our website includes the following accessibility features:

Navigation and Structure

  • Semantic HTML: We use proper HTML elements to ensure content is well-structured and meaningful.
  • Heading Hierarchy: Headings are organized in a logical order (H1 through H6) to help users understand page structure.
  • Skip Links: A "Skip to main content" link allows keyboard users to bypass navigation and go directly to the main content.
  • Consistent Navigation: Navigation menus are consistent across all pages.
  • Landmark Regions: We use ARIA landmarks to help screen reader users navigate the page.

Keyboard Accessibility

  • Full Keyboard Navigation: All interactive elements can be accessed and operated using a keyboard.
  • Focus Indicators: Visible focus indicators show which element is currently focused.
  • Logical Tab Order: Elements are ordered logically for keyboard navigation.
  • No Keyboard Traps: Users can navigate away from any element using standard keyboard commands.

Visual Design

  • Color Contrast: We maintain sufficient color contrast between text and backgrounds.
  • Resizable Text: Text can be resized up to 200% without loss of content or functionality.
  • Responsive Design: Our website adapts to different screen sizes and orientations.
  • Non-Text Content: Images have alternative text descriptions where appropriate.

Forms and Interactive Elements

  • Form Labels: All form fields have associated labels.
  • Error Messages: Form errors are clearly identified and described.
  • Instructions: Clear instructions are provided for form inputs.
  • Consent Checkboxes: Clearly labeled checkboxes for privacy policy and terms of service agreement.

Multimedia

  • Alternative Text: Images include descriptive alternative text.
  • Captions: Video content includes captions where applicable.
  • Transcripts: Audio content includes transcripts where applicable.

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation
  • Switch navigation devices

We test our website with various assistive technologies to ensure compatibility and usability.

Known Accessibility Issues

Despite our best efforts, some accessibility issues may exist. We are actively working to address these:

  • Some third-party content may not be fully accessible
  • Some PDF documents may not be fully accessible
  • Video content may not have captions in all cases

We are committed to addressing these issues and improving accessibility across our website.

Feedback and Assistance

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

We try to respond to accessibility feedback within 2 business days and propose a solution within 10 business days.

Alternative Access Methods

If you are unable to access any content on our website, please contact us and we will provide the information in an alternative format:

  • Large print versions
  • Audio descriptions
  • Braille versions (upon request)
  • Email or phone assistance

Physical Accessibility

At our hotel property, we are committed to providing accessible accommodations and services:

  • Accessible guest rooms with mobility features
  • Wheelchair-accessible entrances and pathways
  • Accessible parking spaces
  • Accessible restrooms in public areas
  • Visual alarm devices in guest rooms
  • Accessible dining areas

For specific accessibility needs, please contact us before your visit so we can best accommodate you.

Third-Party Content

While we strive to ensure accessibility on our website, some third-party content may not be fully accessible. This includes:

  • Google Maps embeds
  • Third-party booking platforms
  • Social media content

We work with our third-party partners to encourage accessibility improvements.

Continuous Improvement

We are committed to continuous improvement of our website's accessibility. Our efforts include:

  • Regular accessibility audits using automated and manual testing
  • Training our team on accessibility best practices
  • Staying updated with WCAG guidelines and best practices
  • Incorporating accessibility into our development process
  • Responding promptly to accessibility issues reported by users

Standards and Guidelines

We follow these accessibility standards and guidelines:

  • WCAG 2.1: Web Content Accessibility Guidelines at Level AA
  • Section 508: U.S. federal accessibility standards
  • ADA: Americans with Disabilities Act requirements
  • EN 301 549: European accessibility standard for ICT products and services

Enforcement Procedure

In case of an unsatisfactory response to your accessibility feedback, you may contact:

  • The U.S. Department of Justice ADA Information Line: 1-800-514-0301
  • Your local disability rights organization

Statement Updates

This accessibility statement was last updated in January 2026. We review and update this statement regularly to reflect our ongoing commitment to accessibility.

Contact Us

If you have any questions about this accessibility statement or need assistance, please contact us:

We are committed to providing an accessible experience for all users. Thank you for visiting Hotel Indigo.