Business Model
Understanding who we are, what we do, and how we operate
About This Website
Welcome to the Hotel Indigo Atlanta website. This platform serves as our digital presence, providing information about our hospitality services and enabling guests to learn about our offerings and make reservations.
This website is designed to:
- Showcase our hotel's unique lifestyle boutique concept
- Provide detailed information about our services and amenities
- Allow potential guests to inquire about reservations
- Offer transparent information about our business practices
- Ensure compliance with privacy and data protection regulations
Who We Are
Hotel Indigo is a lifestyle boutique hotel brand that operates properties designed to reflect the local culture and atmosphere of their respective locations. Our Atlanta property at 3 Ravinia Dr, Atlanta, GA 30346, offers unique accommodations that connect guests with the authentic character of the city.
We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies. Our brand philosophy centers on creating memorable, locally-inspired experiences for travelers who seek more than just a place to sleep.
Company Information:
- Company Name: Hotel Indigo
- Location: 3 Ravinia Dr, Atlanta, GA 30346, United States
- Contact Email: contact@hotelindigo.online
- Phone: +1 8787235235
- Website: hotelindigo.online
Who Our Services Are For
Hotel Indigo Atlanta serves a diverse range of guests, each with unique needs and expectations. Our services are designed for:
Business Travelers
Professionals visiting Atlanta for meetings, conferences, or corporate events who need comfortable accommodations with modern amenities, reliable Wi-Fi, and convenient access to business centers.
Transit Passengers
Travelers with layovers or connecting flights who need a convenient, comfortable place to rest for short periods. Our 24/7 front desk and flexible check-in options cater to transit guests.
Leisure Travelers
Tourists and vacationers exploring Atlanta's attractions, culture, and dining scene who want an authentic, locally-inspired hotel experience.
Extended Stay Guests
Visitors requiring longer accommodations, such as relocating professionals, project-based workers, or those seeking temporary housing.
Event Attendees
Guests attending weddings, conferences, or other events in the Atlanta area who need convenient accommodations near their venues.
How We Generate Revenue
As a hospitality business, Hotel Indigo Atlanta generates revenue through various channels:
Room Reservations
Our primary revenue source is guest room bookings. We offer various room types at different price points, from standard rooms to executive suites. Rates vary based on:
- Room type and size
- Season and demand
- Length of stay
- Advance booking discounts
- Corporate and group rates
Dining Services
Our on-site restaurant and bar generate revenue through:
- Breakfast, lunch, and dinner service
- Room service orders
- Bar and beverage sales
- Event catering
Additional Services
We also generate revenue through ancillary services:
- Premium parking services
- Laundry and dry cleaning
- Business center services
- Special event hosting
Third-Party Booking Platforms
We partner with online travel agencies (OTAs) and booking platforms to reach a wider audience. These partnerships involve commission-based arrangements.
Corporate and Group Bookings
We offer special rates and packages for corporate clients, wedding parties, and large groups, providing volume-based revenue opportunities.
What User Data We Collect and Why
Transparency is fundamental to our business practices. We collect certain data to provide our services and improve our guests' experiences. Here's what we collect and why:
Personal Information
What we collect: Name, email address, phone number, mailing address, and payment information.
Why we collect it: To process reservations, communicate with guests, process payments, and provide customer support.
Booking Information
What we collect: Check-in/check-out dates, room preferences, number of guests, and special requests.
Why we collect it: To fulfill reservation requests, prepare rooms appropriately, and accommodate guest needs.
Website Usage Data
What we collect: Pages visited, time spent on site, browser type, device information, and referral sources.
Why we collect it: To improve our website, understand user behavior, and optimize the booking experience.
Cookies
What we collect: Session data, preferences, and authentication tokens through cookies and similar technologies.
Why we collect it: To maintain user sessions, remember preferences, and provide personalized experiences. For more details, see our Cookie Policy.
Communication Data
What we collect: Messages sent through our contact form, feedback, and correspondence.
Why we collect it: To respond to inquiries, improve our services, and maintain records of customer interactions.
How We Protect Your Data
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure storage systems with access controls
- Regular security audits and updates
- Staff training on data protection practices
- Compliance with applicable data protection regulations
For complete details about our data practices, please review our Privacy Policy.
Third-Party Services
We work with trusted third-party partners to enhance our services:
Booking Platforms
We partner with online travel agencies and booking platforms to expand our reach. These platforms may collect their own data according to their privacy policies.
Payment Processors
We use secure payment processing services to handle transactions. These processors handle payment data according to PCI DSS standards.
Analytics Services
We may use analytics services (with your consent) to understand website usage and improve our online presence.
Communication Services
We use email and messaging services to communicate with guests about their reservations and provide customer support.
All third-party services we work with are required to maintain appropriate data protection standards.
Your Rights
As a user of our website and services, you have certain rights regarding your data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to inaccurate or incomplete data.
- Deletion: You can request deletion of your personal data, subject to certain legal requirements.
- Opt-Out: You can opt out of marketing communications at any time.
- Cookie Preferences: You can manage your cookie preferences through our cookie consent banner.
- Data Portability: You can request your data in a portable format.
To exercise any of these rights, please contact us at contact@hotelindigo.online.
Questions About Our Business Model?
If you have any questions about our business practices or data handling, please don't hesitate to contact us.