Privacy Policy

Last updated: January 2026

Introduction

Hotel Indigo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hotelindigo.online and use our services.

Please read this privacy policy carefully. By using our website and services, you consent to the practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Make a reservation or booking request
  • Fill out a contact form
  • Subscribe to our newsletter
  • Communicate with us via email, phone, or other means
  • Participate in surveys or promotions

This information may include:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (processed securely through third-party payment processors)
  • Check-in and check-out dates
  • Number of guests
  • Special requests or preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Pages visited and time spent on each page
  • Referring website
  • Date and time of visit
  • Click-through data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our website. For detailed information about how we use cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Reservations: To process and manage your booking requests, check availability, and communicate about your reservation.
  • Customer Service: To respond to your inquiries, provide support, and resolve any issues.
  • Communication: To send you confirmations, updates, and information related to your booking or inquiry.
  • Improvement: To analyze website usage and improve our services, content, and user experience.
  • Marketing: With your consent, to send promotional materials and offers (you can opt out at any time).
  • Security: To protect against fraud, unauthorized access, and other illegal activities.
  • Compliance: To comply with legal obligations and respond to lawful requests.

Who Has Access to Your Data

Internal Access

Access to your personal information is limited to employees and authorized personnel who need it to perform their job duties, such as:

  • Front desk and reservation staff
  • Customer service representatives
  • IT and security personnel
  • Management and administrative staff

Third-Party Access

We may share your information with trusted third parties who assist us in operating our business:

  • Payment Processors: To process payments securely
  • Booking Platforms: If you book through third-party platforms
  • Service Providers: Who help us with website hosting, email delivery, analytics, and other services
  • Legal Authorities: When required by law or to protect our rights

All third parties are required to maintain appropriate data protection standards and are prohibited from using your information for any other purpose.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

After the retention period, we securely delete or anonymize your information.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information (subject to legal requirements).
  • Restriction: Request restriction of processing in certain circumstances.
  • Portability: Request your data in a portable format.
  • Objection: Object to processing for direct marketing purposes.
  • Withdraw Consent: Withdraw consent where processing is based on consent.

How to Delete Your Data

If you wish to request deletion of your personal information, you can:

We will respond to your request within 30 days. Please note that we may need to retain certain information to comply with legal obligations or protect our legitimate interests.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

This privacy policy is effective as of the date stated above and applies to all visitors and users of our website and services.